Chiic Digital

Resorts · JW Marriott Phu Quoc Emerald Bay Resort & Spa

JW Marriott Phu Quoc — POSM & Print Materials

2025, 2026 · Phu Quoc, Vietnam

Set against the striking natural landscape of Phu Quoc island, JW Marriott Phu Quoc stands as one of Vietnam's most iconic luxury resorts — where architecture, storytelling, and hospitality experience come together as one. Chiic Digital was entrusted with developing the resort's POSM and print material system, supporting on-site operations, in-property communication, and the direct guest experience throughout the property.

The Brief

JW Marriott Phu Quoc approached Chiic Digital to build a consistent system of print materials and point-of-sale collateral (POSM), flexible enough to be applied across the resort's many touchpoints. Key requirements included: • Design a versatile POSM system serving multiple purposes: guest welcome materials, service information, seasonal promotions, and on-property events. • Ensure strict alignment with JW Marriott's global brand guidelines, while still capturing the distinct character of the Phu Quoc destination. • Deliver design and print quality befitting a five-star guest experience. • Build a scalable system that could be easily updated and reused for recurring programs and events throughout the year.

The Scope

Branding & Strategy

Visual BrandingGraphic DesignConceptArt Direction
JW Marriott Phu Quoc — POSM & Print Materials

The Challenge

  • Staying true to a global brand standard: JW Marriott operates under a rigorous brand guideline system — the challenge was to design creatively within that framework while still giving each piece its own distinct presence.
  • Diverse touchpoints, diverse purposes: From the lobby to restaurants, bars, and event spaces, each area calls for a different tone and function — every piece of collateral needed to feel right in its specific context.
  • Balancing elegance with function: Materials needed to look beautiful, but never at the expense of clarity — guests needed to grasp the message instantly, without aesthetics getting in the way of information.
  • Designing for real-world production: Every design decision had to account for material choice, print technique, and Phu Quoc's coastal climate (humidity, sun exposure, sea breeze) to ensure lasting durability and display quality.

The Execute

1. Seasonal & Event POSM

Chiic Digital developed a series of promotional materials built around seasonal and event-driven culinary and beverage programs — from recurring occasions like Halloween to cocktail, afternoon tea, and dining experiences held throughout the year. Each campaign carries its own story and visual language suited to the occasion, while staying rooted in JW Marriott Phu Quoc's overall brand identity.

2. Multi-Outlet F&B Collateral

Designed posters and communication materials for multiple restaurants and bars across the resort, as well as collaborative programs with culinary experts and Marriott's broader network of partners. Each piece is tailored to the character of its respective venue, while maintaining consistent visual quality and a shared sense of refinement.

3. Themed Festive Collateral

Developed multi-page booklet materials for major seasonal celebrations, combining illustration, decorative patterning, and layered layouts to present a full picture of the resort's dining and wellness experiences — designed to feel more like a keepsake experience guide than a standard flyer.

4. Recurring Internal Publications

Designed magazine/journal-style publications released on a regular cadence, bringing together culinary updates, promotions, and brand storytelling in a creative editorial format — making information feel engaging rather than purely transactional. Across the full system, every piece was built with flexibility in mind — easy to update and reuse for recurring programs, while consistently upholding JW Marriott's brand standards in every detail.

Chiic Digital demonstrated a clear understanding of JW Marriott's brand standards, while delivering thoughtful design solutions well-suited to the resort's spaces and guest experience. The collaboration was professional, responsive, and consistently delivered work at the highest quality.

JW Marriott Phu Quoc Representative

The Team

Xuan Phuc

Xuan Phuc

Account Senior

Phuong Tien

Phuong Tien

Graphic Design Senior

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